Having lots of problems with our v.o.i.p (voice over internet protocol phone). These are:-
1. No dialling tone until router is turned on and off etc.,
2. Dialling tone but when you get through to someone it immediately cuts off and goes to unobtainable
3. When you dial - you get nothing but unobtainable and then again have to turn off router and sometimes it clears on it's own and you get connected again.
Has anyone had similar problems - and are my suspicions well founded when I suggest that this is not due to there being a problem with the router but rather the exchange - and capacity. Have had it confirmed by network provide that problem is at the exchange with a data card that splits analogue and digital signal between pstn and voip lines but not had it admitted officially anyway that it is, as I greatly suspect a lack of capacity on the network via the internet because it piggybacks onto the pstn line - getting no real answers fast - need an unbiased answer please ?
Been trying to sort this out since the 3rd May - has anyone got some suggestions - at the point where I want to call BBC's Watchdog ! Infact if you are reading this and you work on the Watchdog team - could you please reply to this question ?
Franky200 - is there any chance you could contact me via email or IM - need to clarify your answer !
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i had packet8 service in the U.S. for two years and I switched to sunrocket about 5 months ago. I have had all sorts of high speed internet services including dsl, cable and fios. towards the end of my packet8 service, i had similar problems to what you are describing. packet 8 suggested that i move the router at least four feet away from the modem and from the voip box. this seemed to help.