I just purchased JoiPhone (similiar to Vonage, etc). I have followed the step-by-step instructions to the T. My internet connection speed at this moment says 100.0 Mbps. Once I connect the JoiPhone equipment, the connection decreases to 10 Mbps and says I have limited access to the internet (when in reality I have no access). What is causing this to disable my internet? How do I make this stupid phone service work? I obviously don't have a phone to call tech support.
I am using Atlantic Broadband Cable Internet.... I've never used VoIP before and know nothing about it.
I have powered down all devices including my computer 4 times already. I made sure that the ethernet cables are in the right places and everything is connected securely. Thanks for any advice.
thank you. I don't have a router, I am plugged into my cable modem. once i plug into the VoIP adapter, i lose internet connection, it can't find an IP address. I will have to call them tomorrow, thanks.
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the equipment might not be compatible hardware or speed-wise to your network. Call your VoIP tech support and verify compatiblity between your VoIP equipment and the network hardware you're connecting to. Once they verify everything, chances are you received a faulty VoIP equipment DOA.